I need to edit my ad. Can I and how often can I change it?
Submit your listing number and personalized password to access your listing and relevant information. You will see a button that enables you to Continue Editing and by clicking on the button, you are taken to a separate page where you can change or modify any of the content of your online listing.
After finishing, you can see what your listing will look like with the Preview Ad button and if that is acceptable to you and is what you want potential buyers to see, click the I’m Satisfied button and the listing will go live on our site. If you have gone through all of these forms correctly, you will see a confirmation message that your changes were applied.
How do I upload pictures?
Adding a photo can bring additional visitors to your listing and better sell your home. To do so, there is a simple list of steps that you can take to add a photo to your listing. Internet Explorer 4.0 or above or Netscape 3.0 or above are required.
1. The site to add a photo is http://www.changemystreet.com/myListing. By logging into your account with the listing number and password, you will be taken to your listing.
2. Scrolling to the bottom of the ad will show a link that says Upload Photo. Click it.
3. As you go through the process on that page, click Browse to find the location of the photo you want to upload on your hard drive. Choose it and select ok to add the photo to your listing.
4. You will be able to go through this process for a maximum of six photos to be added to your listing. One megabyte is the maximum size for each image and each image must be in the form of a jpg, jpeg, tiff, tif, bmp or gif file. This portion of the site will also allow you to delete any photos you wish to remove from your listing.
5. Process Request is available as a link on the page and pushing it will complete your process.
6. As a way to be sure that the process went through, put in your listing number and password to access your listing. The photos you just added should be visible. You may need to refresh the page to get the new images to show. Take care with this process as photos you add to the site will take the place of previous photos in the same position.
Mail Photos to ChangeMyStreet.com
Because not every consumer has a scanner or feels able to submit photos to the site, ChangeMyStreet.com offers other means of sending in photos. For photos that are under 10 MB that for some reason do not upload to the site, you can email those pictures to photos@changemystreet.com. We will take them and upload them for you.
If you have other questions that were not answered by this step-by-step listing and other information, feel free to contact ChangeMyStreet.com through photos@changemystreet.com.
Sincerely,
ChangeMyStreet.com Support
My listing still shows a previous photo after I went through the upload process. What now?
The upload process gives the ability to go through your listing and manipulate your photos. You can submit new photos to take the place of old ones and change the order in which they display on the site.
However, most internet browsers (like Internet Explorer) keep old versions of a web site on your hard drive for quicker browsing and sometimes new updates are missed by the browser. Your photos may in fact be uploaded, but your internet browser may be showing an older version of the page with older photos.
The simple way to remedy this trouble is to hit the Refresh button available on all web browsers that forces the program to retrieve a fresh copy of the page for display. You should see your new photos added to your listing. If this does not work, email the picture you are trying to display to photos@changemystreet.com with your listing number and we will upload it for you and remedy any problem that might have occurred.
My connection disconnected. Did I lose everything?
Click Here and you will be able to continue the sign-up process without problem.
I have misplaced my account information. How do I retrieve it?
The EDIT/CANCEL page will provide the opportunity to retrieve your account information. By entering your email address into the form at the bottom of the page and clicking on Remind Me, you account information will be sent to your email momentarily.
I forgot my password
By entering the email address you signed up with, your account information will be sent to you with a reset password. Check your email and use your randomly generate password to get into the site.
An error message has kept me from adding a listing. What now?
If you have gotten a listing number for your property, your ad is in the database and you don’t need to worry about something getting misplaced. Every ad remains in our database for six months and you will not have to go back in and fill out a new form. Your credit card will also not be charged if you do not complete the activation process without error, so no need to worry.
In some cases, you will see an error message that says your credit card was turned down and you will need to contact your credit card company to remedy the situation. Sometimes this can be the result of entering an address that does not match the billing address your credit card company has on file for you.
Click here and choose your package to receive a listing number and activate your listing.
I went through the creation process but did not activate my ad. Can I now?
With your listing number at hand, you can activate your listing with this link: Activate your ad! All ads created on the site stay in our database for six months, so you just have to come back within that time window to activate your ad.
My Map It button is broken
Sometimes browsers or tool bars are automatically set to block pop ups. Because the Map It button generates a new window, it can get caught in this feature. Turn off pop-up blocking and try the link again.
I need more help, how do I contact you?
If your answer cannot be found in this FAQ, you can chat with us through MSN by contacting support@changemystreet.com.
My listing has not shown up yet on Yahoo.com
Yahoo.com issues can take place due to a few different issues. First, make sure that your listing is not available. Realestate.yahoo.com will take you to the system’s search page. Input your zipe code, choose the listing type of the property that you have listed and search the database.
You will get a slew of listings and your property should fall somewhere in the list. These lists can be quite lengthy, so make sure you go through all of the listings to look for your property.
Those listings created within the last 24 hours will often not be hosted on the site yet. Wait a full day before checking listings on Yahoo.com and other partner sites as most of those sites have a waiting period for new listings. Sometimes mailing address discrepancies can make listings harder to find, so go to USPS.com and see how the post office interprets your address. Differences here can explain potential problems in finding your listing.
If you have chosen to house a Virtual Tour on your listing, Yahoo.com will not accept the listing because it is unable to display it.
If you have other issues, contact us through MSN by contacting support@changemystreet.com.